Pre-requisites

Delegates must have attended the workshops “Assertiveness – an introduction’

Target Audience

Staff and postgraduate research students.

Learning outcomes

At the end of this session, participants will be able to:

  *  Understand the needs of different personality types and how to work effectively with them;
  *  Adapt behaviour in response to others, without unwanted compromise to their own needs;
  *  Develop positive communication techniques to promote effective professional encounters and relationships.