Assertiveness - an Introduction
Duration 3 Hours
Team Central Short Courses
Who Should Attend

This course is suitable for anyone who wishes to become more assertive in their professional  life or who deals with difficult / stressful situations and wishes to handle them more confidently and competently.

Course Learning Objectives

Participants will have the opportunity to:

• Distinguish between aggressive, assertive and passive behaviours;

• Select from a range of assertive techniques when handling difficult situations

• Communicate more effectively and clearly in a range of situations



Process

A very interactive event with a mixture of presentations, syndicate work, discussion and skills practice.




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