This course is suitable for anyone who wishes to become more assertive in their professional life or who deals with difficult / stressful situations and wishes to handle them more confidently and competently.
Course Learning Objectives
Participants will have the opportunity to:
• Distinguish between aggressive, assertive and passive behaviours;
• Select from a range of assertive techniques when handling difficult situations
• Communicate more effectively and clearly in a range of situations
A very interactive event with a mixture of presentations, syndicate work, discussion and skills practice.