City & Guilds Level 4 Diploma in Business and Professional Administration
Duration 6 days
Team Professional Development

Who should attend?

This qualification will enable delegates to gain generic and specific management and technical skills appropriate to their field or aspirations. It also provides opportunities for research, analysis and original thought which are skills valued by Higher Education Institutions.  Although the title of the Diploma refers to business and administration, the modules covered can apply to a number of roles throughout the University, other than solely administrative roles.

This course is NOT open to postgraduate students - it is designed for University staff only.

Registration process

Please complete the delegate registration online form when you book your C&G training course.

You should also ask your line manager to complete the online Line Manager Approval Form to confirm their approval for you to attend this training course.

There are 6 modules for this qualification. 


There is a £170 charge payable by the School/Department to attend this course and you must attend all of the days to gain certification. If you don't attend Day 1 without giving at least 3 days' notice, and the place is not taken by another delegate, then the School/Department will still be charged.

Please note that lunch will not be offered as part of this course.

Programme outline

Module 1: Effective Communications

  • We start the programme by exploring the importance of effective communication, and why it is critical for businesses.

  • Introduction to the programme

  • Understand the importance of effective communication

  • Understand the purpose and value of feedback

  • Recommend communication methods for specific purposes

Module 2: Problem Solving and Decision Making

  • Day two provides an opportunity to understand the relationship between problem solving and decision making and to apply tools and techniques of both.

  • Understand the importance of problem solving and decision making

  • Apply the tools and techniques to a variety of problem situations

  • Understand how solutions to problems are implemented and reviewed

  • Apply decision making techniques in a variety of contexts

  • Understand the relationship between problem solving and decision making

Module 3: Managing Projects and Resources

  • The focus of day three will be to examine the principles of project management and how projects are set up.  We will also explore monitoring and controlling resources to pursue organisational goals. 

  • Understand how to set up projects

  • Use management tools to maintain, control and monitor projects

  • Understand the roles and activities involved in resource management

  • Understand the techniques required to plan and control the efficient and effective use of equipment and staff resources

Module 4: Understanding Organisations and Business Ethics

  • On day four we will explore the relationship between an organisation and its environment.  You will also be introduced to the concepts of business ethics in terms of the underpinning theories and their application in a business context.

  • Understand the relationship between external environment and business organisations

  • Analyse the impact of environmental forces on organisations

  • Understand the main principles, values and development of business ethics

  • Understand the significance of ethics in establishing and maintaining organisational policies and procedures to promote positive workplace relationships

Module 5: Planning and Implementing Change

  • On day five, we will explore the need to plan, manage and implement organisational change in a positive way to ensure that the organisation and its employees benefit from the change.

  • Understand the need for managing change

  • Understand the change process

  • Examine the importance of effective leadership and management in the change process

  • Evaluate the change process

Module 6: Personal and Professional Development

  • This final day will explore different methods and resources available to help you plan for your personal and professional development.

  • Understand how to plan for personal and professional development

  • Understand how people learn

  • Produce personal and professional development plans

  • Make recommendations for personal and professional development 


The programme includes work-based assessed assignments, covering the modules from the taught sessions.  These assessments are designed to help you develop and embed your learning in the work place.



Pre-Requisites Please be prepared to buy lunch on campus or bring your own lunch with you.
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