This course is available to managers/team leaders only. It is for you if you want some ideas as to how to be minimise or resolve conflict situations, both between yourself and a team member and between two team members
Some degree of conflict is natural within teams – and in many cases it is beneficial. However, conflicts can escalate, causing an unpleasant atmosphere within the team and often a drop of overall productivity. If you are leading a team you must be able to analysis conflict situations and have the tools necessary to tackle them in the right way and at the right time. This course will provide you with information useful for this part of your role.
Topics covered include:
Reasons for conflict in the workplace
Consequences of unresolved conflict
A model of potential conflict behaviour – Thomas Kilmann
Skills and attitudes
Taking things further if they can’t be resolved within the team.