Good communication is critical to all of our roles at the University. This course will examine closely ideas of how to become a better communicator in a variety of different contexts with a variety of different people.
Participants will have the opportunity to:
discover how to engage with other people and encourage them to engage with you;
discuss the interpersonal skills which lead to better communication;
explore emotional constraints which get in the way of communication;
understand how to interpret what others might be thinking;
examine different techniques for on the phone, via email, face to face and when making presentations.
Process Interactive exercises and discussion and an opportunity to try out some of the skills.