This course is designed for staff who wish to find out about emotional intelligence and how it may be put to good use in a work situation.
Process The course will be a blend of tutor input, group and individual work.
Emotional intelligence has been described as the ability to recognise and manage your own feelings and to recognise, respond and sometimes to influence the feelings of others Unlike other forms of intelligence, emotional intelligence is something that can be developed and improved with knowledge and practice. Using increased emotional intelligence at work can bring great benefits, both in terms of your own performance and in terms of your interactions with others.
This session will provide you with the opportunity to:
Consider a number of definitions of emotional intelligence
Explore how the use of emotional intelligence can help you in a work situation
Consider your perception of your own emotional intelligence
Make plans for developing and using great emotional intelligence at work