This course is open to all managers and staff at the University. And who doesn’t need good communication skills at work?
Good communication is critical to all of our roles at the University. This course will examine ideas of how to become a better communicator in a variety of different contexts with a variety of different people.
Topics covered include:
The communication cycle, and what hinders it
Different elements of communication, from words to body language
How we differ, and therefore need different communications
The skills of listening and building rapport
Hints for specific communication methods – telephone, email, Teams, Presentations