Who should attend

This course is open to all managers and staff at the University. And who doesn’t need good communication skills at work?

Course Description

Good communication is critical to all of our roles at the University. This course will examine ideas of how to become a better communicator in a variety of different contexts with a variety of different people.

Topics covered include:

• The communication cycle, and what hinders it
• Different elements of communication, from words to body language
• How we differ, and therefore need different communications
• The skills of listening and building rapport
• Hints for specific communication methods – telephone, email, Teams, Presentations

On-line

This course is also offered as a shorter on-line version.