Managing Customer Service
Duration 0.5 days
Team Central Short Courses

This course is for STAFF ONLY.

Who should attend?

Those who manage front line staff and who would like to improve the delivery of customer service in their area.

Learning outcomes
Delegates will have the opportunity to: 

  • Consider how to create a customer service culture and develop a tool kit to enhance customer service standards
  • Use customer journey mapping to examine current customer satisfaction levels and develop an improvement plan
  • Discuss the factors which motivate teams and individuals to provide excellent customer service
  • Explore the importance of engaging staff in the customer service decisions and in staff development

Process
Tutor input and group discussions.

 

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