Who should attend

This course is open to both staff and Postgraduate Research Students, and is designed for all those who wish to improve their problem-solving abilities.

Process

The course will be a blend of tutor input, group and individual work.

Learning Outcomes

We all face problems and overcome challenges every day.  Some are fairly simple.  However some are more complex and require a greater degree of thought to produce the best outcomes.

The session will provide you with the opportunity to:

• Consider different types of problems;
• Explore a range of techniques that may be used to fully consider the causes of a problem (data gathering and analysis, Flow charts, Cause and Effect Diagrams, Five Whys technique, etc);
• Review some of the less obvious ways of coming up with potential solutions to problems;
• Consider decision making processes and tools (Force Field Analysis, De Bono's Six Thinking Hats, etc);
• Practise some of the techniques.