The Tools of Problem Solving
Duration 0.5 days
Team Central Short Courses

Who should attend

This course is open to both staff and Postgraduate Research Students, and is designed for all those who wish to improve their problem-solving abilities.


The course will be a blend of tutor input, group and individual work.

Learning Outcomes

We all face problems and overcome challenges every day.  Some are fairly simple.  However some are more complex and require a greater degree of thought to produce the best outcomes.

The session will provide you with the opportunity to:

  • Consider different types of problems;
  • Explore a range of techniques that may be used to fully consider the causes of a problem (data gathering and analysis, Flow charts, Cause and Effect Diagrams, Five Whys technique, etc);
  • Review some of the less obvious ways of coming up with potential solutions to problems;
  • Consider decision making processes and tools (Force Field Analysis, De Bono's Six Thinking Hats, etc);
  • Practise some of the techniques.

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