Before you attend this workshop, it is expected that you attend the following workshop: “Introduction to coaching”. 

Coaching is more than a tool - it’s a mindset. This second workshop in our coaching series explores what coaching really is, when it’s most effective, and how to use it informally in everyday conversations. 

You’ll learn key coaching skills like active listening, purposeful questioning, and creating space for reflection. Through discussion, examples, and a live coaching demonstration, you’ll discover how to naturally integrate these techniques into your role as a manager. 

We’ll also introduce a practical method for having informal coaching conversations that feel organic. By the end of the session, you’ll be equipped to spot coaching opportunities, build confidence in using a coaching approach, and take the next step in your development. 

This workshop relates to the following competencies outlined in the Competency Framework: Communication, Innovation, and Leading Others: drives performance. 

Learning outcomes:  

• Define what coaching is and when it can be used 

• Explore the key skills for having coaching conversations 

• Articulate opportunities to use coaching skills in an informal way 

• Explore a method for having an impactful informal coaching conversation 

Please be aware that this workshop is a discussion-based session with pair and group exercises. You do not have to share anything you are not comfortable with but bear in mind you will be asked to reflect on your own experiences.