By the end of the first part of the session, you will:

• Understand the purpose of performance management
• Explore how to establish trust, psychological safety and clear objectives to help your team perform at its best
• Develop an awareness of coaching tools when preparing for a performance conversation
• Explore the formal performance management process in line with the capability policy
• The second part of the session will provide you with an opportunity to work in smaller groups on real-life scenarios and provide recommendations