The Quick Enquiry Form and CRM: A demonstration of its implementation in the Enquiry Centre
Learning Outcomes
Understand how the Enquiry Centre is using the new Quick Enquiry Form to capture enquiries directly into CRM.
An opportunity to discuss the potential benefits of channelling enquiries through this web form.
Understand the procedure for developing templates in CRM to ensure consistent answers to enquiries.
Allow those that are interested in implementing the Quick Enquiry Form in their own area, the opportunity to let the relevant members of the CRM Team to know of their interest.
Process
PC based session.
Who Should Attend
Staff who wish to implement the Quick Enquiry Form in their own area to capture all prospective student interactions.