This online course is run by the Researcher Academy and forms part of the Research Supervisor Seminar Series

The Researcher Academy courses are very popular and the majority are run in both semesters to give you the opportunity to attend at a time of the year that suits you. 

Target Audience: University staff involved in research supervision (either formally or informally)

Course Description:

Deborah Webb, Complaints and Conduct Manager, will deliver a presentation on managing complaints within the context of the Student Complaint Procedure. Prompt resolution of dissatisfaction is highly desirable for all parties because the handling of escalated complaints can be stressful, time-consuming and costly. As well as giving you some background on the framework for complaints management, the session will provide some practical tips to help you identify, investigate and respond to complaints. Debbie will include some case studies and there will be the opportunity to ask questions.

Speakers: Deborah Webb

Process: Webinar - Panel presentations and discussion


Course Accessibility

The following table shows a summary of what is needed to participate in the course. 

If you feel you will experience any difficulties participating, please let us know via the ‘special requirements’ tab, providing as much information as possible. The special requirements tab can be completed when you book your place. Alternatively, you can contact us directly at ra-training@nottingham.ac.uk.

Access MS Teams
Attend the course at the specified date and time
Use MS Teams chat box function
Watch and listen to the course tutor(s) and/or other attendees
Follow presentation slides during the course

Booking Conditions 

Our webinars/ online courses are very popular, especially in the current period and we are experiencing large volumes of people on our waiting lists.  

Please do let us know if you would like to cancel your place on this course so we can offer your place to another delegate. 

Please note, attendances for webinars/ online courses will still be recorded.

Pre-Requisites

Webinar Access Instructions 

This session may be recorded. If a recording is kept of the session, then please note, that it may be made available to the wider University of Nottingham supervisory/ research staff community.

This is an online session within Microsoft Teams. On the day of the session please use the link in this email to join the meeting. Please do not click the link in this email until the day of the session.  

You will need a headset or speakers for the webinar and we recommend that you join 10 minutes before the webinar is due to start so that you can test them. Please mute your microphone, switch off your webcam and open the chat box function as you join the Teams meeting. Any questions can be asked via the chat box.