Research Supervisor Seminar Series: Managing Complaints
Duration 1 hour 30 minutes
Team Researcher Academy

This course is delivered by the Researcher Academy

Research Supervisor Seminar Series: Managing Complaints

Target Audience: University staff involved in research supervision (either formally or informally)

Process: Webinar - Panel presentations and discussion

Course Description:

Rachel Newnham, Complaints and Conduct Manager, will deliver a presentation on managing complaints within the context of the Student Complaint Procedure. Prompt resolution of dissatisfaction is highly desirable for all parties because the handling of escalated complaints can be stressful, time-consuming and costly. As well as giving you some background on the framework for complaints management, the session will provide some practical tips to help you identify, investigate and respond to complaints. Rachel will include some case studies and there will be the opportunity to ask questions.

Speakers: Rachel Newnham

Booking Conditions 

Our webinars/ online courses are very popular, especially in the current period and we are experiencing large volumes of people on our waiting lists.  

Please do let us know if you would like to cancel your place on this course so we can offer your place to another delegate. 

Please note, attendances for webinars/ online courses will still be recorded and corresponding training points, when shown as available, will be awarded. 
Pre-Requisites

Webinar Access Instructions 

This session may be recorded. If a recording is kept of the session, then please note, that it may be made available to the wider University of Nottingham supervisory/ research staff community.

This is an online session within Microsoft Teams. On the day of the session please use the link in this email to join the meeting. Please do not click the link in this email until the day of the session. 
 

You will need a headset or speakers for the webinar and we recommend that you join 10 minutes before the webinar is due to start so that you can test them. Please mute your microphone, switch off your webcam and open the chat box function as you join the Teams meeting. Any questions can be asked via the chat box. 

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