Complaints Handling - Turning Negatives into Positives (Online Course with Assessment)
Duration10 minutes worth of content
Team PD eLearning
Complaints Handling - Turning Negatives into Positives (Online Course with Assessment)
Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully.
About the Course
This course has been developed to give you the knowledge, skills and confdence to handle complaints and deal with them effectively.
It is likely you have had customer complaint training before or sat through other e-learning and classroom training courses, but consumer expectations have changed. So, this is not a textbook answer on how to deal with complaints, instead, the course will give you a real-world tool which if used correctly will empower you to be proficient in handling complaints.
Course Topics
• Why Customer Complaint Skills are Important • Golden Rules of Complaint Handling • Listening – put yourself in the customer’s shoes • Apologise – why an apology is the superglue of life • Solution – why the solution you are thinking of is wrong • Thank Them – why you should not underestimate the power of gratitude
Who is it for?
• Anyone who works with customers (and let’s face it, who doesn’t?) • Anyone who wants to grow a successful business and build brand loyalty • Anyone who finds customer complaints difficult to deal with
Learn at your own pace during this exciting animated explainer course. The interactive course allows you to navigate the various sections which contain animated stories, activities, and takeaways. There is also a knowledge check to make sure you pay attention!