Customer Service Success (Online Course with Assessment)
Duration10 minutes worth of content
Team PD eLearning
Customer Service Success (Online Course with Assessment)
Everything starts with the customer!
We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviours that make our customers angry.
About the Course
When other training courses talk about customer service skills, things like “try to be a people person” tend to take the spotlight. It’s not that this advice is particularly wrong, but because it’s so vague it’s hardly going to help anyone in an actual service situation. This course is different. It covers 7 specific skills that you can master to drastically improve your interactions with customers on a daily basis…
Course Topics • Introduction; Why Customer Service Matters • Be a Great Listener – You must listen to the needs of your customer • Master Positive Language – Believe in the power of positivity • Have Patience – The worst thing you can do is lose your cool • Communicate Clearly – Keep it simple and leave nothing to doubt • Learn to be Persuasive – Compromise is an essential skill • Close the Conversation – Keep going until you get it right • Develop a Willingness to Learn – Seek to improve your skills
Who is it for? The Customer Service Success course isn’t just for people in a customer facing role. You could be a talented designer, code faster than you think, or maybe you’re a really senior executive, it doesn’t change anything. Whatever position you’re in, you need to be customer focused. This course is ideal for anyone who wants to improve their customer service skills with confidence and credibility no matter their level of experience.
Learn at your own pace during this exciting animated explainer course. The interactive course allows you to navigate the various sections which contain stories, activities, and takeaways. You will also get the opportunity to test your knowledge with quiz questions at the end of the course.
Suggested Reading
Anyone who would like more detailed explanations or additional advice on the topic of Customer Service Success should consult the following literature: ‘Customer Satisfaction is Worthless, Customer Loyalty is Priceless’ – Jeffrey Gitomer ‘Customer Loyalty: Earn it & Keep it’ – Jill Griffin ‘Crucial Conversations’ – Kerry Patterson & Joseph Grenny