Five Steps to Problem-Solving and Diffusing Upset Customers (Online Course with Assessment)
Duration 15 minutes worth of content
Team PD eLearning
Five Steps to Problem-Solving and Diffusing Upset Customers (Online Course with Assessment)

Here you’ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers.

Course Topics
Thank the customer for calling
Offer to help
Treat customers with respect
Apologize for inconveniences
Listen actively to confirm understanding

Course format: Course format: There's 15 minutes worth of content
Pass Rate Required: 80%
LocationStart DateAll DatesTimesPlaces AvailableBook
Online Course9975