Identifying and Exceeding Customer Needs (Online Course with Assessment)
Duration15 minutes worth of content
Team PD eLearning
Identifying and Exceeding Customer Needs (Online Course with Assessment)
Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.
Course Topics Categorise the customer’s need Explore to specify customer need Turn the customer’s need into an opportunity