Mastering the Telephone - Basic Skills (Online Course with Assessment)
Duration15 minutes worth of content
Team PD eLearning
Mastering the Telephone - Basic Skills (Online Course with Assessment)
Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone.
Course Topics Apply three fundamental telephone skills Place calls on hold, transfer and take telephone messages effectively Demonstrate appropriate telephone etiquette