The 7 Steps to Perfect Telephone Etiquette (Online Course)
Duration10 minutes worth of content
Team PD eLearning
The 7 Steps to Perfect Telephone Etiquette (Online Course)
Did you know 75% of adults admit to using their phone whilst going to the bathroom! Ewww
With statistics like that – it’s no wonder so many customers think telephone etiquette is getting worse. Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company.
About the Course
As the saying goes, “you never get a second chance to make a first impression” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them – you could create a customer for life. But get it wrong and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette – so you can turn every new caller into a lifelong customer.
Course Topics
• Step 1 – Answering the Call • Step 2 – Begin with an Introduction • Step 3 – Give Your Full Attention • Step 4 – Take Good Notes and Repeat • Step 5 – Avoid Annoying Habits • Step 6 – Try to Resolve Issues Immediately • Step 7 – End on a Positive
Who is it for The Telephone Etiquette course isn’t just for people in a customer facing role. You could be a talented designer, code faster than you think, or maybe you’re a really senior executive, it doesn’t change anything. Whatever position you’re in, the way you answer the phone and handle conversations shapes the customer's perception of your entire business. This course is ideal for anyone who wants to improve their telephone etiquette skills with confidence and credibility no matter their level of experience.
Learn at your own pace during this exciting animated explainer course. The interactive course allows you to navigate the various sections which contain animated stories, top tips, and takeaways.