While business can often see conflicts as being productive by driving new and different opinions, the different ways to effectively manage such conflict depend on many factors. Learn more about managing, controlling and harnessing conflicts by taking this conflict management course.
About the Course
Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. This is important in today’s market more than ever. Everyone is striving to show how valuable they are to the company they work for and, at times, this can lead to disputes with other members of the team. This course provides delegates with the knowledge needed to understand conflict and new skills that can be confidently used to manage conflict in the workplace.
• Introduction; How Conflict is Perceived • Conflict Fable – The North Wind & The Sun • React & Attack – Conflict Is A Fact Of Life • Conflict Conversations – A 7 Step Plan
Who is it for? The Conflict Management course is for individuals and managers wanting to learn how to deal with conflict in the workplace.
Course format: There's 15 minutes worth of content
Learn at your own pace during this exciting animated explainer course. The interactive course allows you to navigate the various sections which contain stories, activities, and takeaways.
Pass Rate Required: N/A
Anyone who would like more detailed explanations or additional advice on the topic of conflict management should consult the following literature: ‘The 7 Habits of Highly Effective People’ – Stephen R. Covey ‘Getting to Yes’ – Rodger Fisher ‘Diffcult Conversations’ – Douglas Stone