Mastering the Telephone - Basic Skills (Online Course with Assessment)
Duration 15 minutes worth of content
Team PD eLearning
Mastering the Telephone - Basic Skills (Online Course with Assessment)

Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone.

Course Topics
Apply three fundamental telephone skills
Place calls on hold, transfer and take telephone messages effectively
Demonstrate appropriate telephone etiquette

Course format: Course format: There's 15 minutes worth of content
Pass Rate Required: 80%
LocationStart DateAll DatesTimesPlaces AvailableBook
Online Course9981