Communicating Effectively (Online Course with Assessment)

Communication Works For Those Who Work At It!

Effective communication is one of the most important life skills we can learn – and yet it’s not something most people put a lot of effort into. We accept that some people are naturally good at public speaking, or are really good at getting their point across in meetings. The truth is, effective communication is a skill, and like any skill, with practice, you can improve.

About the Course

This course will provide you with the necessary knowledge, skills, and confidence to be an effective communicator.
You will discover how effective communication can lead to a more satisfying life. Why only 7% of communication is based on words. Learn about effective listening and questioning techniques you can use. And find out the secret to writing engaging e-mails.

Course Topics

• Introduction; Why Communication Matters
• Body Language – How We Really Communicate
• Effective Listening Skills
• The Power of Effective Questioning
• Written & E-Mail Etiquette for the Workplace


who is it for?
Ask any employee in any organisation, large or small, about problems they face at work on a daily basis and you will usually find communication lying at the heart of it. The Communicating Effectively course is suitable for any member of staff whose work depends on successful interactions with others and want to maximise the impact their communication skills have at work.


Course format: There's 20 minutes worth of content

Learn at your own pace during this exciting animated explainer course. The interactive course allows you to navigate the various sections which contain stories, activities, and takeaways. You will also get the opportunity to test your knowledge with quiz questions at the end of each topic.

Pass Rate Required: 80%

Suggested reading
Anyone who would like more detailed explanations or additional advice on the topic of Communicating Effectively should consult the following literature:
‘Nonverbal Communication’ – Albert Mehrabian
‘Just Listen’ – Mark Goulston
‘Find Out Anything From Anyone, Anytime’ – James Pyle & Maryann Karinch

Pre-Requisites Please click here to access the Communicating Effectively Workbook